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What can we help you with?

Would you like advice on buying a wellness product from Welvaere? Or do you have questions about using your brand new Ducktub or Tønsauna? We are happy to help you! On this page you can find all the information.

I have a question about purchasing a product

Our advisors are available Tuesday through Saturday to help you make your wellness dream come true.

I have a question about my product

Take a look at our comprehensive help desk or contact our support department.

I want to make a service call

Is something not working as it should? Our in-house service technicians will be happy to help.

Contact about purchasing a product

In the Netherlands, Belgium, Germany and France, we are here to help you put together your perfect wellness product. Do you have questions about the purchase or would you like to visit us to see the products in real life? Below you will find the details per showroom and you can easily make an appointment!

Netherlands | Nijkerk

Opened

Address

Amersfoortseweg 96

3862 NE Nijkerk

Route in Google Maps
Making an appointment

Opening hours

Di to Fri: 9:00 - 17:00

Thursday until 7 p.m.

Saturday: 9:30 a.m.-4:00 p.m.

Stop by with or without an appointment

Closed

Belgium | Deinze

Opened

Address

Kortrijksesteenweg 298

9800 Deinze, Belgium

Route in Google Maps
Making an appointment

Opening hours

Di to Fri: 9:00 - 17:00

Saturday: 9:00 a.m. - 4:00 p.m.

Stop by with or without an appointment

Closed

Germany | Werdohl

Opened

Address

Gildestraße 40

58791 Werdohl, Germany

Route in Google Maps
Making an appointment

Opening hours

Tue to Sun: 9:00 - 17:00

Stop by with or without an appointment

Closed

France | Genay

Opened

Address

662 Rue des Jonchères, 69730 Genay, France

Route in Google Maps
Making an appointment

Opening hours

Tuesday - Friday: 09:00 - 12:00 and 13:00 - 17:00
Saturday 09:30 - 12:00 and 13:00 - 16:00
By appointment on Thursday, Friday and Saturday from 17:00-19:00.

Stop by with or without an appointment

Closed

Questions about your Welvaere product?

In our extensive help desk you will find many questions and answers on a variety of topics. From usage to maintenance and service.

Is your question not listed here? Our support department is at your service from Monday to Friday to think along with you and answer your questions.

This is how you can reach them:
By phone via 0342-712032
‍By
e-mail via [email protected]

To the helpdesk

What can we help with?

The agreement that we have made about the product and the means to be delivered can clearly be found on the invoice or quotation that you receive in our showroom, which we always send by e-mail. After signing the invoice you agree to the invoice and the terms and conditions.

Is there a problem regarding the purchase at Welvaere? Please do not hesitate to contact us. We will be happy to solve this problem with you. Our goal is that everyone is satisfied with their purchase from Welvaere.

We are here for you

Reachable at on 0342 712 032 Monday through Friday from 09:00 to 17:00
Extensive knowledge base with answers to all your questions
We aim to respond within one business day on weekdays

Make service request

You can easily make a service request for your Welvaere product via the service form on our helpdesk. These are the steps:
1. Clearly state your own details with the invoice number;
2. Describe the complaint as comprehensively as possible;
3. Always enclose several photos or videos. We will then have the clearest possible picture of the problem.

To the service form

Warranty conditions

Welvaere provides warranty on all products purchased from us. As standard, we provide a three-year warranty on the products. First, the standard manufacturer's warranty always applies and we extend it to three years. This warranty applies only to private use of our products. For business use, other conditions apply.

For all warranty conditions please refer to our warranty conditions.

Directly to the warranty conditions

General conditions

In our terms and conditions you can clearly see which agreements apply when you purchase a Welvaere product. Via the button below you can read this.

Directly to the terms and conditions