Would you like advice on buying a wellness product from Welvaere? Or do you have questions about using your brand new Ducktub or Tønsauna? We are happy to help you! On this page you can find all the information.
Our advisors are available Tuesday through Saturday to help you make your wellness dream come true.
Take a look at our comprehensive help desk or contact our support department.
Is something not working as it should? Our in-house service technicians will be happy to help.
In the Netherlands, Belgium, Germany and France, we are here to help you put together your perfect wellness product. Do you have questions about the purchase or would you like to visit us to see the products in real life? Below you will find the details per showroom and you can easily make an appointment!
Di to Fri: 9:00 - 17:00
Thursday until 7 p.m.
Saturday: 9:30 a.m.-4:00 p.m.
Stop by with or without an appointment
Di to Fri: 9:00 - 17:00
Saturday: 9:00 a.m. - 4:00 p.m.
Stop by with or without an appointment
Tue to Sun: 9:00 - 17:00
Stop by with or without an appointment
Tuesday - Friday: 09:00 - 12:00 and 13:00 - 17:00
Saturday 09:30 - 12:00 and 13:00 - 16:00
By appointment on Thursday, Friday and Saturday from 17:00-19:00.
Stop by with or without an appointment
In our extensive help desk you will find many questions and answers on a variety of topics. From usage to maintenance and service.
Is your question not listed here? Our support department is at your service from Monday to Friday to think along with you and answer your questions.
This is how you can reach them:
By phone via 0342-712032
Bye-mail via [email protected]
You can easily make a service request for your Welvaere product via the service form on our helpdesk. These are the steps:
1. Clearly state your own details with the invoice number;
2. Describe the complaint as comprehensively as possible;
3. Always enclose several photos or videos. We will then have the clearest possible picture of the problem.
Welvaere provides warranty on all products purchased from us. As standard, we provide a three-year warranty on the products. First, the standard manufacturer's warranty always applies and we extend it to three years. This warranty applies only to private use of our products. For business use, other conditions apply.
For all warranty conditions please refer to our warranty conditions.
In our terms and conditions you can clearly see which agreements apply when you purchase a Welvaere product. Via the button below you can read this.