Privacy policy

Privacy policy of Welvaere

Welvaere B.V., located at Amersfoortseweg 96

3862 NE, Nijkerk, is responsible for the processing of personal data as reflected in this privacy statement.

Contact details:

Amersfoortseweg 96
3862 NE, Nijkerk
+31342712032

Bas Roskamp is the Data Protection Officer for Welvaere B.V. He/she can be reached via email at [email protected].

Personal data we process
Welvaere B.V. processes your personal data because you use our services and/or because you provide it to us yourself.

Below is an overview of the personal data we process:

• First and last name
• Address details
• Phone number
• Email address
• Bank account number

Special and/or sensitive personal data we process
Our website and/or service does not intend to collect data on website visitors who are under 16 years of age. Unless they have permission from parents or guardian. However, we cannot verify whether a visitor is older than 16. We therefore recommend that parents be involved in their children's online activities in order to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at [email protected], and we will delete this information.

For what purpose and on what basis do we process personal data
Welvaere B.V. processes your personal data for the following purposes:

• Handling your payment
• Calling or emailing you if necessary to perform our services
• Informing you of changes to our services and products
• To deliver goods and services to you

Automated decision-making
Welvaere B.V. does not make decisions about matters that could (significantly) affect individuals on the basis of automated processing. These are decisions that are made by computer programs or systems, without the presence of a person (for example an employee of Welvaere B.V.). Welvaere B.V. uses the following computer programs or systems: n.a.

How long we keep personal data

Welvaere B.V. does not retain your personal data longer than is strictly necessary to fulfill the purposes for which your data are collected. We use the following retention periods for the following (categories) of personal data:

Customer contact management
This includes: (First and Last) Name, Address information, E-mail address, Phone number, Bank account number

Retention period: indefinite (until request of removal of desbtr. customer)

Reason: Performing services, warranty requests/claims, maintenance, support

Sharing personal data with third parties
Welvaere B.V. does not sell your data to third parties and will only provide it to third parties if necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. Welvaere B.V. remains responsible for this processing.

Cookies, or similar techniques, that we use
Welvaere B.V. uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. Welvaere B.V. uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer tailored content and advertisements.

On your first visit to our website, we have already informed you about these cookies and asked your permission to place them.

You can opt out of cookies by setting your Internet browser to no longer store cookies. In addition, you can also delete any information previously stored through your browser settings.

For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Viewing, correcting or deleting data
You have the right to view, correct or delete your personal data. You also have the right to withdraw your possible consent for data processing or to object to the processing of your personal data by Welvaere B.V. and you have the right to data portability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization named by you.

You may send a request for access, correction, deletion, data transfer of your personal data or request to withdraw your consent or object to the processing of your personal data to [email protected].

To make sure that the request for inspection is made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Welvaere B.V. would also like to point out to you that you have the opportunity to file a complaint with the national supervisory authority, the Authority for Personal Data. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data
Welvaere B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or at [email protected].

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